A comprehensive data strategy requires marrying data, technology and business objectives to achieve desired outcomes. This briefing from WWT explores the importance and foundational components of a sound data strategy, with a special focus on the considerations for Data Mesh versus Data Fabric approaches.

Consumers' expectations for seamless, surprisingly delightful experiences continue to spiral ever higher. For contact centers, consumers bring expectations that your agents already know who they are, and that they can hop across various channels to get answers to their questions and fixes their problems. Artificial intelligence (AI) is a key technology that can be used to address these challenges, increase CSAT and Net Promoter scores, decrease agent turnover and reduce process inefficiencies through the use of virtual agents and agent augmentation.

Generative AI presents a unique opportunity to propel organizations into the future. By thoughtfully integrating generative AI into an organization's workflow, new levels of creativity, innovation, and customer experiences are unlocked to accelerate industry gains. At the same time, organizations must adopt a responsible and ethical approach to GenAI to harness its potential and mitigate risk.

Meraki Smart Cameras are easy to deploy, configure and manage. They provide reliable security and the ability for businesses to gain visibility and insight into employee behaviors and customers' traffic patterns, wait times and behaviors. In this briefing, WWT experts will talk through your use cases and determine if Cisco Meraki Smart Cameras are the right cloud-managed camera solution for your organization.