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From Robots to Personalization: Three Tech Trends Redefining the QSR Experience
Learn how AI, robotics and data are shaping the future of fast food.
Embracing the Metaverse: Immersive Experiences in Media, Entertainment and Gaming
Immersive experiences are expected to revolutionize gaming, entertainment and media, transforming our daily lives. This blog explores the Computer Vision and AR/VR solutions that customers in the MEG sectors are using to stay competitive and retain their audiences in this rapidly evolving landscape.
A Brief History of NLP
NLP has substantially transformed our daily life. We dive into the history of NLP models to understand its past, present, and future, and how NLP can help businesses create value using text data.
We've Been Doing That in the Contact Center...For a Really Long Time
Over the last 30 years, the evolution of customer engagement has taken us from call centers, to contact centers, to customer experience centers, and WWT has been at the forefront through it all. Here, two of our senior leaders in this space, Andy Gunther and Todd Marthaler, give a backstage tour of this evolution from the 1990's to today.
From Kiosks to AI: What RLC 2025 Means for the Future of Restaurant Tech
Explore key insights and strategies from Restaurant Leadership Conference 2025 that are shaping the future of restaurant technology and innovation.
If You Don't Measure It, You Can't Change It
You're on a phone call with a call center about a service issue and the call seems to be taking longer than expected. You may not realize it, but the company you've called is calculating this "wait time" metric. They are also tracking everything that can be measured — because measuring operational performance is inherent in contact center operations.
Challenging Aspects of Structured Concurrency in Swift (Part 1)
Structured concurrency in the form of Async/Await has come to the Swift language. While it brings great power and understanding to writing asynchronous code, it does come with some "gotchas." In Part 1, we examine the difficulties of actors conforming to protocols.
Unlocking Financial Innovation with Open Banking
Open banking revolutionizes financial services by enabling secure data sharing through APIs, fostering innovation, competition and personalized customer experiences. World Wide Technology has supported global banks and fintech companies in adopting open banking by modernizing systems, deploying cloud solutions and enhancing customer-centric strategies.
Integrating Cisco ThousandEyes into the Webex Suite and Contact Centers: What it means for EX and CX
Cisco ThousandEyes integration with Webex enhances collaboration by providing end-to-end visibility and proactive issue resolution. This ensures optimal performance for video endpoints, meeting rooms and contact centers, improving both customer and employee experiences. ThousandEyes offers comprehensive network insights, enabling IT teams to swiftly troubleshoot and maintain seamless digital interactions.
Transforming Customer Experience with Cisco Webex AI Agent and Solutions
Cisco's latest innovations in the AI space are redefining customer experience (CX) in the contact center and beyond. With Webex AI Agent and expanded AI functionality, organizations will boost operational efficiency with faster, smarter interactions and not only meet, but exceed customers' rising expectations with more personalized customer interactions.
Jersey Mike's & Dairy Queen: How to Evolve CX in an Automated Era
World Wide Technology is a Gold Sponsor of RLC (Restaurant Leadership Conference) 2025. We are hosting an Innovation Forum titled "Jersey Mike's & Dairy Queen: How to Evolve CX in an Automated Era" on Tuesday, April 15. This breakout session will provide attendees with insights from industry experts on how brands are integrating physical and digital experiences, adopting practical approaches to artificial intelligence, and enhancing their customer relationships.
Elevating Retail Analytics: Entry into Computer Vision for Success
Retailers should consider replacing traditional retail analytics solutions like RetailNext and ShopperTrak with computer vision systems for enhanced accuracy and precision in data collection, real-time analytics, and improved security measures. Computer vision offers comprehensive insights into customer behavior and provides scalability for businesses of various sizes. The integration of computer vision with emerging technologies further positions retailers to adapt to evolving consumer expectations and stay competitive in the dynamic retail landscape.